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Frequently asked questions

Does the device require a subscription?

Yes, it does. The device uses cellular service, and a 5-year subscription plan offers the best value.

What is the device’s battery life?

The battery lasts for about 30 days.

What is Danger Mode?

When you create a safe zone, the device will enter Danger Mode if your pet leaves that safe zone.

What should I do if I encounter a problem while using the device?

There is a customer service feature in the app — we will contact you via email.